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Shipping & Returns

Shipping Options

1) Orders can be picked up via curbside pick-up at Calgary Humane Society during our modified business hours 12:00p.m. to 6:30p.m. daily. Calgary Humane Society is located at 4455 110th Avenue SE. When you arrive, please call (403) 723-6015.

 

2) Your order can be shipped to you via Purolator at your cost. For addresses identified by Purolator as residential, the driver has the authority to automatically leave the shipment without a signature if the location is reasonably determined to be safe and secure. Otherwise a notice of missed delivery will be left. Calgary Humane Society takes no responsibility for stolen shipments.

PLEASE NOTE: Items shipped to your home are non-returnable unless the shipped item was incorrect or defective. If you are unsure about an item, we recommend you select the curbside pick-up option and view your item in-person to determine if you need a refund issued.

 

Returns

Items picked up from Calgary Humane Society that are in their original condition and unopened can be returned within five days of purchase for a refund, exchange or store credit. Items requiring refrigeration are non-returnable. 

PLEASE NOTE: Items shipped to your home are non-returnable unless the shipped item was incorrect or defective. If you are unsure about an item, we recommend you select the curbside pick-up option and view your item in-person to determine if you need a refund issued.